Help & support
Let’s make things clearer.
Find an answer about your practice, your account, or getting started with Arrive.
10 answers
When can I download Arrive?
We’re preparing Arrive for iPhone and iPad, with meditations in English, German, French and Italian. Join the waitlist to hear when we launch. We’ll share the App Store link when the app is available.
Do I need meditation experience?
You can begin with a short guided session. Choose an Essentials meditation, create a session from your own words, or follow a guided course if you prefer structure.
What can I create with Arrive?
Create a personal meditation from a short text about what’s on your mind. Personal paths connect sessions around a direction you choose. Essentials and Journey are also part of the offering.
What does a meditation sound like?
Listen to a short meditation on our website to get a feel for the voice and guidance. Listen to a sample meditation →
How is a personal path different from a course?
A personal path connects generated sessions around your own direction and input. A guided course follows a prepared sequence. A standalone personal meditation is just for the moment you describe.
Do I have to close my eyes?
You can choose what feels appropriate for your surroundings. When creating a personal session, you can ask for guidance with your eyes open. Practise only where it is safe to pause.
How do I cancel an Apple subscription?
On iPhone, open Settings, tap your name, then Subscriptions. Select the subscription to manage or cancel it. Deleting the app does not cancel a subscription. This applies to subscriptions purchased through Apple.
Who handles refunds for Apple purchases?
Apple handles refund requests for purchases billed through the App Store. You can use Apple’s Report a Problem service with the Apple Account used for the purchase. Eligibility is decided by Apple.
How do I request help with my data?
Contact our team using the contact details on this page. Tell us whether you need access, a correction or deletion. We may need to verify your request. Do not send passwords or payment card details.
What should I include in a technical support request?
Tell us your iPhone model, iOS version, Arrive app version, and what happened just before the problem. A screenshot can help, but remove private prompts or other sensitive details first.
The team behind Arrive
Still need a hand?
Tell us what happened and what you were trying to do. We’ll help you find the next step.
support@arrivegently.comPlease leave passwords, payment details and private meditation prompts out of your first message.
Make a little room for you.
A personal moment. A practice to return to.